You also want to offer them the chance to expand their skill sets, an increasingly important differentiator for many employees looking to have a ‘portfolio career’ consisting of many different experiences. As the employee develops within his or her role, you need to quantify their productivity, ability to be a team player, and promotion aspirations. This is the ongoing stage in the employee journey, with individuals developing at different rates and across a variety of skills. An effective onboarding process translates someone’s initial enthusiasm for their new job into a more meaningful, long-term connection to the organization and a commitment to doing great things while they’re there. Most new employees need ‘ramp time’ to get up to speed and become productive in their job. Where a new hire gets up to speed with the systems, tools, and processes, as well as the role’s expectations. Were your job postings attractive and clear enough to catch the attention and applications of the best candidates? Did your interview process engage and reassure great candidates so they quickly accepted your job offer? Considerations are: how long it takes to hire, how much it costs to hire, the rate of offer acceptance, and the hire’s quality. This includes all the steps that lead to hiring a new employee. This journey can be summarized into five stages:
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It’s often the cumulative impact of bias and systemic inequity over many moments that create significant gaps in experience.Ĭollect and apply employee feedback with our 360-Feedback eBook: Download Now What are the stages of the employee journey?Įvery employee goes through a series of stages from the day they apply for a job right through to the day they leave. There is rarely a single critical point in the employee journey that creates inequity. Identifying opportunities to foster equity and inclusion.
Journey mapping helps reveal why you haven’t met employee expectations and what you need to do to make amends.
Fixing bad experiences more effectively. Finding out where the employee journey runs smoothly and leveraging what’s working well in other moments of the journey so as to meet employees’ needs at various moments in time. Journey mapping helps you think about the more hidden aspects of the employee journey. Revealing and optimizing unseen experiences. Doing so allows you to understand the moments that matter most, how those moments impact employee experience, and what to do at each stage to have a positive impact on metrics like engagement, attrition, and productivity.Ī key benefit of employee journey mapping is to use the insights from the mapping process to design and execute better experiences throughout. More and more organizations are looking to capture feedback and insights at every stage of the employee journey. What are the benefits of employee journey mapping? Learn how Southwest Airlines rebuilt its understanding of employee needs along all the moments that matter. Clarify critical roles within the organization and moments that matter most. Facilitate employee-centric thinking and actions. Focus the EX program on moments that matter most. Align the organization on a common view of the actual employee experience. Employee Journey Mapping enables organizations to prioritize resources and funding, clarify roles, and identify critical moments that matter by visually mapping the various steps and emotional states which employees experience while interacting with the company. If you want to improve employee experience you need to map the journey your employees go through while they’re employed by your organization. These moments and milestones (big and small) contribute to their employee experience – and present opportunities to tune in to your employees’ needs, to be more equitable and inclusive, and to close the gaps that exist for employees.ĮBook: Use Employee Lifecycle Feedback to improve your EX What is employee journey mapping? The employee journey is a framework used to understand the sum of all the employee's experiences during their time with an organization and it's used by HR to understand and enhance the employee experience. What is the employee journey?įrom the moment someone looks at your careers page to the moment they leave your organization, everything an employee learns, does, sees, and feels is part of the employee journey. To do so you first need to map that journey, an easy and impactful exercise that reveals opportunities for improvement and optimization. 
In order to master employee experience, you must listen to your people at each stage of their journey with your organization. Close employee experience gaps by mapping your people’s journey with your organization.
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